Privacy Policy

This Privacy Policy describes how CS Tuitions (operating the website and service under the brand name "ScoreISC", referred to as "we", "us" or "our") collects, uses, stores and protects your personal information when you visit our website, create a student account, or enrol in our online tutoring programme for ICSE Class 10 Computer Applications.

By using our service you agree to the practices described in this policy. We are committed to handling your data responsibly and in accordance with applicable Indian data-protection law.

1. Information we collect

When you create an account or enrol in a course, we collect the following information directly from you:

• Full name — to identify the enrolled student and personalise the account.
• Email address — for login, schedule communication, receipts and customer support.
• Phone number — for class reminders, doubt-channel access, and urgent batch notifications.
• Payment transaction details — Razorpay payment ID, transaction status, amount and date. We do not collect or see your card number, CVV, UPI PIN, bank credentials or any other payment instrument data.

2. Why we collect this information

Your information is used strictly for the following purposes:

• To create and manage your student account.
• To process your enrolment and grant access to the correct batch.
• To send class schedule updates, reminders, recordings and reschedule notices.
• To provide customer support, answer doubts and respond to your queries.
• To issue payment receipts and maintain enrolment records.

3. How your data is stored

All personal information is stored securely on encrypted servers operated by our infrastructure provider. We use industry-standard encryption in transit (HTTPS/TLS) and at rest. Access to student data is restricted to the tutor and authorised support staff on a need-to-know basis.

We never sell your personal information. We do not share your information with third parties for marketing purposes. Limited sharing occurs only with the service providers listed in Section 6 below, and only as strictly required to deliver the service you signed up for.

4. Payment data

All payments are processed by Razorpay, a PCI-DSS Level 1 certified payment gateway. Card numbers, expiry dates, CVVs, UPI PINs, net-banking credentials and bank account numbers are entered directly into Razorpay's secure interface and are never stored on our servers. We only receive the payment reference ID, transaction status, amount and timestamp returned by Razorpay.

5. Recordings and course content

Live classes are recorded and made available exclusively to enrolled students of the relevant batch, typically within 24 hours of each session. Recordings are not made public, not sold, and not shared externally. They are accessible only through the authenticated student dashboard and are tied to your enrolled batch and account.

6. Third-party services

We use the following carefully selected third-party services to deliver the tutoring service. Each is used strictly for the purpose stated:

• Razorpay — payment processing for all enrolment fees and refunds.
• Zoom — hosting live online classes and (in some cases) generating raw session recordings.
• Supabase — secure encrypted storage of account data, enrolment records and recording metadata.

Each provider operates under its own privacy policy and security certifications. We share the minimum data necessary for each to perform its function (for example, your name and email with Zoom so you can join a scheduled class).

7. Cookies

We use only basic, functional cookies. These cookies are limited to session management and keeping you logged in to your student account between visits. We do not use advertising cookies, tracking pixels, or third-party analytics that profile individual users.

8. Your rights

As a student or parent of a student using our service, you have the right to:

• Request a copy of the personal data we hold about you.
• Request correction of any inaccurate personal data.
• Request deletion of your account and associated personal data.
• Withdraw consent for non-essential communications at any time.

To exercise any of these rights, write to us at scoreisc.classes@gmail.com. We will respond to verified requests within a reasonable time frame. Please note that records required to be retained for tax, audit or legal compliance may be preserved even after account deletion, in accordance with applicable Indian law.

9. Contact

For any privacy concerns, data requests, or questions about this policy:

• Email: scoreisc.classes@gmail.com
• Phone: +91 95000 26629

10. Governing law

This Privacy Policy is governed by and construed in accordance with the laws of India.

11. Updates to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when the most recent revision came into effect. Material changes will be communicated to enrolled students by email.