Refund Policy

This Refund Policy explains the conditions under which a refund of the enrolment fee paid to CS Tuitions (operating as "ScoreISC") may be requested and granted. By enrolling, you agree to the conditions set out below.

1. Refund amount

The refundable amount, where eligible, is ₹2,000 — equivalent to one month's enrolment fee. This corresponds to the single monthly fee charged at the time of enrolment.

2. Eligibility for a refund

A refund will be considered only if all of the following conditions are met:

• The refund request is raised within 7 (seven) days of the payment date.
• The student has not attended any live class session of the enrolled batch.
• The student has not accessed more than two (2) recordings of the enrolled batch.

3. How to request a refund

To request a refund, send an email to scoreisc.classes@gmail.com with the following details:

• Subject line: "Refund Request"
• Full name of the enrolled student (as on the account).
• Registered email address used at the time of enrolment.
• Razorpay payment ID for the transaction in question (begins with pay_). This is visible in your payment receipt.

Refund requests submitted without all four pieces of information may be delayed while we verify your enrolment record.

4. Processing time

Once your refund request is verified and approved, the refund will be processed within 5 to 7 business days and credited back to your original payment method via Razorpay. Depending on your bank or card issuer, it may take an additional 2 to 4 business days for the credit to reflect on your statement.

5. Non-refundable cases

A refund will not be granted in any of the following circumstances:

• The refund request is raised more than 7 days after the payment date.
• The student has attended one or more live class sessions of the enrolled batch.
• The student has accessed more than two (2) recordings of the enrolled batch.
• The account has been terminated due to a violation of our Terms and Conditions.

6. Partial refunds

Partial refunds are not applicable. Either the full refund of ₹2,000 is approved per the eligibility conditions above, or no refund is issued. There is no proportional or pro-rata refund based on classes attended or recordings viewed.

7. Failed payments

In the event of a payment failure where the amount of ₹2,000 was debited from your bank/card but enrolment was not activated, a full automatic refund of ₹2,000 will be initiated within 3 (three) business days through Razorpay to your original payment method. No request or follow-up from you is required for such automatic refunds. If you do not receive the refund within 5 business days of the failed transaction, please contact us with the Razorpay payment ID and we will trace the transaction.

8. Contact for refund queries

• Email: scoreisc.classes@gmail.com (Subject: "Refund Request")
• Phone: +91 95000 26629

9. Governing law

This Refund Policy is governed by and construed in accordance with the laws of India. Any dispute relating to a refund decision shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu.